REMOTE HELPDESK, IT OUSOURCING & BPA

Incident Management

La presa in carico e la risoluzione di ogni incidente della tua infrastruttura.

Il primo obiettivo del processo di gestione degli incidenti è ripristinare la normale operatività del servizio il più rapidamente possibile e minimizzare l’impatto sulle operazioni aziendali, garantendo così il mantenimento dei migliori livelli possibili di qualità e disponibilità del servizio.

È un’area di processo all’interno del più ampio ambiente ITIL e ISO 20000.

Prenota una call conoscitiva

IT INFRASTRUCTURE

Data storage
Enterprise servers
CLOUD infrastructure
Secure infrastructure

BUSINESS OPERATION

Command Center
Help desk in language
Service management
Systems engineering

AUTOMATION

Business process automation
Business process mapping
Business rules management
CLOUD Computing

A technological partner for your company

We transform what was previously a cost into an investment, we implement the business approach to the IT world by relieving costs and increasing performance, relieving employee responsibilities and thus increasing productivity.

FOR SMEs

The gateway to the world of managed solutions.

Thanks to the 24/7 operations center, all mission critical machines are constantly monitored and updated, backed up and maintained.

FOR LARGE COMPANIES

The entire portfolio of Service Management solutions

Incident, change and problem management are the 3 pillars of service management, fully ITIL certified to always guarantee best practices.

The management of critical incidents is also managed by service management, which also takes care of the RCA and the implementation of a “process change” to prevent the same incident from happening again.

Just focus
on your core business

Your role, as an entrepreneur and as a manager, is focused on your company’s core business and developing it.

Leave IT management to those who do their core business of IT management.

You will save time, money and hassle.