The bridge of command of outsourcing, the constant management 24/7 of all aspects of the infrastructure.
IT operations is the stone on which the whole outsourcing process rests, the command center that intervenes proactively, on monitoring alert or on an incident reported by users.
Once the accident has been reported, its impact on the business is immediately setted and addressed to the competent engineer.
Data storage
Enterprise servers
CLOUD infrastructure
Secure infrastructure
Command Center
Help desk in language
Service management
Systems engineering
Business process automation
Business process mapping
Business rules management
CLOUD Computing
Thanks to the 24/7 operations center, all mission critical machines are constantly monitored and updated, backed up and maintained.
Incident, change and problem management are the 3 pillars of service management, fully ITIL certified to always guarantee best practices.
The management of critical incidents is also managed by service management, which also takes care of the RCA and the implementation of a “process change” to prevent the same incident from happening again.
Your role, as an entrepreneur and as a manager, is focused on your company’s core business and developing it.
Leave IT management to those who do their core business of IT management.
You will save time, money and hassle.
