REMOTE HELPDESK, IT OUSOURCING & BPA
IT operations
The bridge of command of outsourcing, the constant management 24/7 of all aspects of the infrastructure.
IT operations is the stone on which the whole outsourcing process rests, the command center that intervenes proactively, on monitoring alert or on an incident reported by users.
Once the accident has been reported, its impact on the business is immediately setted and addressed to the competent engineer.